We want you to be 100% happy with the quality of the product we supply. It is our aim to ensure that all products supplied to all customers arrive in perfect condition.
Items shall not be returned without prior arrangement.
Consumers are not entitled to a repair, replacement or refund under the consumer guarantees if:
they got what they asked for but simply changed their mind, found the product cheaper somewhere else, or decided they didn’t like the purchase or had no use for it.
the problem with the product was caused by the consumer misusing it.
they knew of or were made aware of the problem with the product before they bought it (but they may be entitled to a repair, replacement or refund for a different problem with the product that wasn’t made clear to them before they bought it).
asked for a service to be done in a certain way against the advice of the business.
the problem with a service was caused by the actions of someone other than the business.
Return outside of the above conditions may be eligible at the discretion of USA Trailer Parts. Returns are at the purchasers cost and will incur a 10% restocking fee. No returns after 7 days.
We will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective.
The quickest way to obtain a refund or exchange is to contact us directly at orders@usatrailerparts.com.au, where we can assist you further.